How long will it take to receive my order?
Please see our shipping & production page for the most up-to-date information on production and shipping times.
Can I cancel my order before it ships?
We have a 12 hour grace period after receiving an order. Please contact us as soon as possible if you need to make any changes.
What is your return/exchange/repair policy?
We want each piece of NON jewelry to be a blessing so we strive to ensure you are 100% happy with your jewelry. Please see our return, exchange, & repair page for detailed information on returns, exchanges, and repairs.
What is the difference between gold-plated versus gold-filled?
Gold-filled is gold that has been pressure bonded to a basic metal while gold-plated is a microscopic layer of gold that is plated over another metal. Our gold-filled pieces are 5% 18K gold by weight, which makes it durable, tarnish resistant, hypoallergenic, and more affordable than solid gold.
What if my piece doesn’t feel quite right?
We hope that you will truly love your special piece of NON jewelry from the moment you receive it. Please contact us right away with any issues and we will do our best to make it right!
How long will my piece last?
Every piece of NON jewelry is made from quality materials so it can last for many years. Following the jewelry care tips below will ensure your piece will shine bright for years to come.
How should I care for my jewelry?
Remove your jewelry before showering, swimming, sleeping, or exercising.
Avoid getting perfume, lotion, sunscreen, makeup or other chemicals directly on your jewelry.
After each wear, clean your jewelry by gently wiping it with a soft cloth.
Store your clean, dry jewelry in an airtight ziploc in a dark, dry place.
For sterling silver jewelry, the included polish cloth is for removing tarnish only. Avoid over-polishing.
